- What is GoPayment?
- Quickbooks GoPayment Services Included:
- Quickbooks Card Reader
- How to Get and Costs
- Tips on Charging Device
- Capability Number of Transactions per Charge
- Apps: Intuit vs. Square App
- What percent does Intuit Charge?
- Which GoPayment Plan Is Right for Your Business?
- Contracts and Early Cancellation Fees
- Social Media Support
- Independent Reviews by Top Review Sites
- Software Users Ratings:
- Compliments and Positive Reviews
- Complaints and Negative Reviews
Quickbooks GoPayment Intuit is our recommendation for the best mobile credit card reader and integrated merchant processing system. We have tested it in the field against Square, and it has won our testers top ratings. It is simple to set-up, use and gets paid by credit card. Our team appreciates the easy registration that took mere moments to get an account and download the app. In under 10 minutes, we were accepting credit cards using our iphone with the little green free mobile card reader. This mobile payment system for your small business accepts credit cards by using your mobile devices – iPhones, IPads, tablets, and androids. Get paid anywhere that you use your phone – trade shows, flea markets and outdoor events. The monies are deposited in the bank account of your choice and recorded in your Quickbooks Online financial records. This system gives small businesses full functionality, multi-platform compatible, adaptability, and mobility at an excellent price.
GoPayment is a product of Intuit software corporation. It is a method of accepting customer payments by credit card using your mobile devices, such as cell phones and tablets. With a mobile credit card reader and app installed on your device, you get paid by swiping your customer’s credit card. All transactions will sync with your Quickbooks Online accounting software.
The app, which processes the credit card payments, is intuitive and user-friendly. To charge a customer’s credit card just swipe the card through the card reader and in a few sections you get an on-screen completion message. Receipts can be printed or emailed to your customer. Don’t have the app? No problem, transactions can be manually entered (called key-in transactions) for system processing. Information required is full credit card number, the expiration date, and 3 or 4 digit security code plus the billing address zip code.
- Free Mobile credit card reader which process credit card payment. Read more below
- Merchant Account that automatically transfers money from your customer’s credit card account into your bank account.
- Mobile App for download that is also free and well received by our testers for its clean, simple interface and ease of use.
- Quickbooks Online integration of all transactions automatically added to your company financial records when processed.
- Camera scanning of credit cards allows you to take a photo scan of the credit card and voila an instant sale.
- Data entry of transactions on the go, such as entering deposits and expenses.
- Sales taxes and extra tips can be collected with each transaction.
- Email receipts, customized with your logo and message, make sales transactions paperless when sent to your customer after each sale.
- Inventory management of your products complete with descriptions, prices, and even photos are displayed in the mobile app.
- Virtual terminal accessed online is a convenient way to process sales on any internet connected computer. This feature is offered at no extra charge. While other mobile processors charge $30+ per month for similar services.
- Billing recurring, also at no extra charge, is a real time saver for products that you sell as monthly subscription services.
To get started taking credit cards on the go you need to obtain the QB mobile credit card reader. Yes, it is an EMV-compliant reader that can read credit cards with embedded chips. Good news it is free, for Quickbooks Online subscribers, and easily ordered from your Quickbooks Intuit account. Once logged in to your dashboard company go to YOUR COMPANY, then ACCOUNTS AND SETTING, then select the choice ORDER CARD READER. Complete the form, and within seven days you will get your new card reader in the mail.
As will all electronic devices, you will need to keep the battery charged, so the reader will work properly. Right, the first version of readers did not need charging because non-chip cards require little power for reading. Luckily the card reader comes with a USB cable for charging from wall power or your computer. Keep in mind that processing credit cards with chips takes substantially more power than non-chip cards. Intuit has improved the reader with this internal battery to compensate for this power drain. Because of this fact, I ALWAYS pack a fully charged power pack like this one, anytime when I bring my QB mobile reader. I never want to be unable to take payments because my reader is not charged.
A fully charged card reader can process about 125+ transactions with chip cards and a bit more like 150+ credit cards without chips. This varies with your connection and the card brand and issuing bank. After charging you will know that is ready when the LED indicator light is green, the universal color for “go.” I like to think of it as ready to get money. A yellow light means it is empty and needs to be charged. It takes a full 4 hours to be charged completely. While using the new Reader for chip cards, I found that I could indeed have the reader charging from my power battery and simultaneously process payments. The app has a helpful reminder screen that tells you when you need to charge the device. I appreciated this thoughtful reminder that saved me from disaster – a dead mobile card reader at a trade show.
UPDATE 2-5-17: Intuit GoPayment EMV Chip Reader available. Notice to all merchants with credit card readers made before 7/2016 you must get a new reader that has the upgraded chip reader for the new style credit cards with embedded chips. If you do not upgrade to this newer model of reader, you will not be able to get paid by any credit cards with chips. This is super easy to do, go and log into my quickbooks account and order a new reader – at no charge. EMV is an abbreviation for Europay, Mastercard, and Visa, by the forward-thinking Europeans who began adding chips to credit cards before the United States. This new card reader will accept both chip and non-chips cards. The only difference is the method of swiping. For chip cards put the card in the back slot covering the chip, and for non-chip credit cards swipe across the readable stripe along the side.
Mobile Devices Compatibility List
The GoPayments mobile EMV card reader is compatible with
iOS: 8.0 and higher
Android: 5.0 and higher
Apple devices are running at least iOS 8.0:
iPhone 4s, 5, 5c, 5s, 6, 6s, 6 Plus, 6S Plus, SE
NOTE: The EMV card reader isn’t compatible with iPhone 4
iPad 2, iPad 3rd generation, iPad 4th generation, iPad Air, iPad Air 2, iPad mini (1st generation), iPad mini 2, iPad mini 3, iPad mini 4, iPad Pro (12.9 inch), iPad Pro (9.7 inch)
Android devices running at least OS 4.0
– Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge
– Samsung Note 3, 4, 5
– Nexus 5, 5X, 6, 6P
– Samsung Galaxy Note 10.1
– Samsung Galaxy Tab 3 7.0
– Nexus 9
Download GoPayment App
The first step is to sign up for QBO and then download the app from either the Apple App Store or the Android app on Google Play. There is no charge for the app it is free always.
Your existing cell phone and the cellular plan will work with this app, making it exceptionally easy to get started. Once you download this app, you have made your mobile phone an on the go credit card terminal to process payments. The most popular types of phones work with the GoPayment app such as Apple products including the iPhone, iPod Touch and Ipad tablet as well as Android devices. However, currently, Blackberry users cannot use the app but can process transactions by going online with a browser software.
We researched both mobile payment solutions – GoPayment and Square, and after careful study and comparison, we recommend Intuit that comes free with QB Online. This is why we recommend GoPayment and not Square:
- Mobile Scanner is Unstable – Because the Square mobile card reader is so small, we found it was easy to disturb the processing just by holding your cell phone. This frustrated me because I had to redo three sales. Wasted my time and my customers got mad. They worried that I doubled charged them. Other users across the internet have said that it can take up to three (3) swipes to get one mobile transaction processed. To me, this is a big negative for Square.
- Card Reader Easy to Lose – Again because of the mini size I found it was easy to lose. In fact, during testing, we lost it for a whole day. Thankfully this did not happen at a tradeshow with a line of customers waiting to pay. Poor design and too small. The GoPayment card reader is about twice the size and brightly colored. It is easy to handle, and most transactions processed payments 0n the first swipe. The swipe seems smoother, and it glides more smoothly. Intuit thoughtfully includes a plastic case with a super handy lanyard with the mobile reader. I wore mine at the craft fair, so I was ready to get paid at any moment.
- Multiple Swipes for Single Sale – The design and function of the square reader were faulty. Many times it took multiple swipes to get one sale processed. A big down for Square.
- Square App is Buggy – There are much fewer features in the Square app, and it has a few more screens to complete to finish the transaction. GoPayments customer receipts will show as sent from your business, whereas the ones from Square, say from Square. This is sure to confuse some customers and may result in unwarranted chargebacks to your firm.
Quickbooks GoPayments has two priced packages; 1) Pay per usage and 2) Monthly subscription plan. Choose the right one for your firm based on the number of credit card transactions you plan to charge monthly. For higher volumes of sales, pick the plan for a monthly subscription because you will pay lower fees per order. Commission rates average at 1.75%, as of this writing, and 2.75% for a transaction that you key in manually. The per transaction program is called Pay-As-You-Go plan and is right for the merchant who will only use the mobile card reader a few times monthly. As you could expect, the fees are higher such as 2.75% for those sales you swipe customer’s card through the mobile credit card reader and 3.75% for orders than you manually type into the GoPayment software. Note that with the per transaction program there is no monthly subscription fee.
Pay-as-you-go GoPayments Plan
No fee monthly charged
2.4% + $0.25 each transaction swipe
3.4% + $0.25 each keyed transaction
Monthly Plan for GoPayments
$19.95 monthly charged
1.6% + $0.25 each transaction swipe
3.2% + $0.25 each keyed transactions
(American Express rates do vary.)
The monthly payment plan does enjoy lower rates. You save .8% on swipes sales and .2 on those orders you manually type, i.e., keyed-in, transactions. Let’s examine this more closely. To calculate your best plan choice, we will take the $19.95 monthly fee, divide by the savings rate .8% and determine that if your credit card sales are over $2,500 you should go with the GoPayments monthly program. If your sales are less than $2,500 stick with the Pay as you Go plan to get your best value.
Add to these reasonable prices, the fact that the GoPayment requires no setup fee and even gives you the mobile card reader for free, and you have the best mobile card reader system for small businesses. Another fact that endears me to Quickbooks is that on most transactions they do not charge me an extra transaction fee. I say a penny saved is a penny earned – that is never truer than when it comes to credit card fees that seem to sprout up everywhere. Competitive mobile credit card systems all charge, in addition to per sale percentages (referred to as “discounts), require a fee every time you use the card reader for customer payments. These charges range from $.10 to .30 or higher. I hate those extra fees which take a bit out of my profits.
Other fees that you could be charged include chargebacks $25, ACH bank rejection $25 and returned check fee $10. Here’s clarification of these industry terms; chargebacks are when the bank considers the sale a fraud, or customer requests refund from their credit card issuer. An ACH bank rejection is akin to a checking account with overdraft protection. This often occurs when a customer is over their credit card limit. Return check fees are for checks written against insufficient funds, more commonly called a bounced check. These fees are all within industry standards. Your account will have a maximum limit for sales processing. As your business grows you can apply for limit increases.
In most cases, there are no account termination fees with Intuit GoPayment. For those with the Pay as you go plan you just stop using your account and no more costs are incurred. You do not need to return the mobile card reader. However, if you opted for the monthly subscription plan, to avoid future costs, you must formally close your account to prevent future costs. Note that you can cancel your monthly program but keep using Gopayments with the Pay as you go plan. Ann excellent option for those businesses who only need mobile credit card processing for special events or specific times of the year. There is a limit, once every 12 months, on the number of times you can switch between these two types of accounts. Exceptions to this rule are for merchant misconduct, such as fraud, which will incur a $500 termination fee. To cancel your subscription you need to mail or fax a written letter to request the account closure.
Intuit runs a Twitter support channel called @QBcares plus another corporate account @Intuit. Paypal and Square, other mobile processors, also offer Twitter-based customer support. Facebook also has support options on Intuit and Quickbooks facebook pages. These pages are run by expert company representatives. The Quickbooks blog is filled with great content and as such is an excellent resource for entrepreneurs 24/7/365. Recent articles include such helpful subjects as, “How to create an invoice with the works”, “A quick way to pay one vendor” and “How to create management reports”. The blog is not all business it regularly contains inspiration success stories,k called Customer Profile, that are fun to read. My favorite was the one about Western Smokehouse from Greentop, MO.
We consulted with the top internet review sites and found the following ratings for Quickbooks GoPayment for your consideration.
Toptenreviews.com – Reviewers at this popular site gave it an 8.25 out of 10 scores. They note the Pros as affordable pricing for smaller businesses with no additional transaction-based fees on most credit cards. The reader is free and easy to order on your Quickbooks Online dashboard. The reader is a green plastic physical gadget that attaches to mobile devices via a jack that plugs into the headset port. The one con they note is that does not support Blackberry devices. While once my mobile phone of choice, it has fallen out of favor in recent years.
Digital Trends.com – The experienced testers at this site looked at many competitors in the mobile card reader industry. They point out that you will want to review your specific business needs before you shop for a card reader merchant account. Seamless integration is a big plus with the GoPayment system of Quickbooks. The app makeover is appreciated as clean and easy to navigate. Highly rated accessories, such as inventory integration and point of sale cash register software, were rated highly. This review site recommends QB Gopayment for its excellent integration and robust functionality.
At Itunes 4800 users rated it 4+. The app scored 3.9 stars after over 5,000 consumers ranked. 3.5 stars are the rating on Amazon.
Positives of note:
- Larger credit limits of payment processing amounts. Good for sellers of high-end products. Not limited to QB Gopayment purchased plan.
- Seamlessly integrates with QB Online, our recommended software accounting for small businesses
- Multi users in one account – up to 50. Perfect for a full team of sales people.
- Accept all credit card types, such as the commonly accepted Visa and Mastercard, QBO further accepts American Express Amex, Discover, JCB and international credit cards.
- Easy to understand rates.
One shop set up – When you open a GoPayment account you are getting two services in one. First the merchant processing account and a mobile payment card reader. In the not so distant past, merchants had to have one bank to process the charges and another to deposit it into their business checking account. Intuit has simplified and streamlined this process significantly.
There is no perfect product, nor service, on earth. So expect some complaints on every software. However, Intuit has lower negative reviews than other similar companies. We researched and found only a handful of listings on Ripoff Report, as of this date about Intuit as a firm – but none naming this product Gopayment.
After reviewing many online sites with review systems, there are the top complaints:
- Customer Service Hard to Reach
- Large Order Funds Held
- Upgrading of Account Automatically
- Difficult to cancel Account