Looking for Quill locations? Good news you don’t have to travel to a retail store they come directly to your office, your business or your home directly. They are the internet’s answer to office supply superstores.
They are owned by office supply retail giant Staples so if you want to visit a store and buy your office supplies in a brick and mortar store head over to Staples one of 1,255 retail locations in America and 305 in Canada. While this is slightly less retail locations as compared to Office Depot with 1,912 stores, Staples stores are located in the most convenient locations.
Quill Corporation Headquarters Address
Quill is the operating division of Staples North America commercial market which is 37% of Staples annual revenues.
100 Schelter Road
Lincolnshire, IL 60069-3602
Better Business Bureau Profile for Quill
Rated A+ BBB rating system
40 Total customer reviews – mixed both Positive and Negative.
Most Helpful Positive Review
I have read a couple of the negative reviews which make me sad because I had such a fantastic experience. I had ordered an engineering ruler when I actually needed a slightly difference architects ruler. I didn’t quite understand the return website so I just shot them an email with a lot of detail. Within an hour I had a response that said they will credit my card and recharge it for the new ruler and as for returning the old one, to just keep it and if I didn’t have a use for it to donate to my favorite charity. I had never had such good customer service before. Like I said, I was impressed so I am sad to read that they don’t follow suite with all customers. I personally had a great experience.
Most Helpful Negative Review
I’ve been a Quill customer for 15 years. I received a $100 off coupon from Quill last October. The coupon was good fro an order of $200 or more. I needed a computer for my daughter so I placed an order for the computer in hopes of using the coupon, the coupon didn’t apply to electronics that order was for $598. I also needed a printer and some ink. I placed an order for the printer and ink 5 minutes later and the coupon was accepted and the $100 credit printed on my invoice. That order was for $250.14 and the invoice printed for $144.14, with the coupon credit and the sales tax savings. I purchased these items on Quill’s open account program. When I received the bill for the printer it was for the full amount of $250.14. When I called Quill to bring their attention to the over charge of $106 they told me since I placed the order 5 minutes previous to this order, I know longer met the criteria of not placing an order for 6 months or being a new customer, even though my receipt printed with my $106 discount. This business practice is known as the old bait and switch. I’ve been a loyal paying customer for more than 15 years and I’ll never make another purchase from Quill. ******* offers the exact same service.